Missing Payments

If you were expecting a payment but didn’t receive one, don’t worry—there are a few common reasons this can happen. 

Here’s a breakdown of what to check and how to potentially resolve the issue:

Reason 1) Payment Profile Incomplete

Your payment may be on hold if your Payment Profile is missing key information.

To check:

1. Go to the Earnings page
2. Make sure a valid payment method is selected
3. Confirm your tax form is submitted and approved

If your tax form was invalidated due to updates or changes ,or if a payment method is missing, payments will be held until your profile is corrected.

Important: You have 6 months after a pay period to resolve an issue and claim a missed payout. Mavely will not issue payments for missed cycles beyond this 6-month window.

 

Campaign Payments

If you are missing a campaign payment, please reach out to the campaign coordinator. If you participate in campaigns booked by your agency, check with your agency first to ensure the payment has not already been issued to their account.

Reason 2) Adjustments

Your payout may have been reduced or eliminated due to:

• Customers returning purchases linked to your commissions, 
• A brand reversing transactions from previously paid commission cycles. 

To check for adjustments:

• Visit the Earnings page and review your Payout History
• Look for any balance deductions under Adjustments

For more details, see our article: Adjustments to Payouts

Reason 3) No Earnings for the Pay Period

Each payment corresponds to a specific commission cycle. If you didn’t earn commission during that cycle, there’s no payout.

To verify:

1. Go to your Earnings page to see if you had a balance for that cycle
2. Use your Analytics filters to confirm whether any commissions were earned during the corresponding commission cycle.

Reason 4) Earnings Below the Minimum Threshold

If your commission was below the required threshold, no payout will be issued until the amount carries over and meets the minimum.

Minimum thresholds by payment method:

• Direct Deposit (ACH/Bank Transfer) - $10.00 USD
• PayPal - $10.00 USD
• Wire Transfer - $35.00 USD

Note: Transaction and conversion fees can reduce your total below the threshold.

Important: Your earnings do not expire. They will roll over to the next pay period and be paid once the threshold is met.

Reason 5) Compliance-Related Holds

If your account is Under Review or Removed by our Compliance team, payouts will either be placed on hold or reversed. 

There are a few reasons why your account may be Under Review or Removed, and include (but are not limited to):

Account Verification 

Your account may be Under Review for verification purposes. Check your email (including your spam folder) for any communication from the Mavely Compliance team. 

Account Flagged by Brand Partner

If a brand flags your account due to suspicious activity, your account may:

• Be placed Under Review - Compliance may reach out to gather additional insight about your activity
• Be blocked from promoting that brand
• Be Removed from the platform entirely

If your account is removed, all commission earnings will be reversed, and no payment will be issued.

For more information on compliance and how you can safeguard your account, check out this article: Ensuring Your Account is Compliant

Reason 6) Entrepreneur Account Schedule

If you’ve been reclassified as an Entrepreneur Account, your payment timeline has changed.

• Entrepreneur Accounts follow a 120-day payout schedule
• This may mean no payments for 1–2 pay periods after reclassification

If you believe your account was misclassified, contact our team and share any relevant details—such as participation in retransaction activity, higher-than-average purchase volumes, or other factors that may have triggered Entrepreneur Account classification.

You can find more information in our article, Entrepreneur Accounts

FAQs

When will my missed commission payment be processed?
If you missed a commission payment for any reason, your earnings will be rolled over to the next processing period and will appear as a historical data addition in the Earnings tab. You can find the full payment schedule in our article on Earning with Mavely. 

When will my missed bonus be processed?
If you missed a bonus payout for any reason, it can take up to 30 days for the bonus to be reprocessed.
If your bonus hasn’t been processed after 30 days, please contact Customer Support for help.